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What
does your agency do?
What
authority do you have?
Who
can file a complaint with
the Division?
How
can I file a complaint?
What
will happen when I file a
complaint with the Nevada
Consumer Affairs Division?
Can I
file my complaint over the
telephone instead of sending
in a written complaint and
does the business have to
respond?
Does
your agency charge a
complaint filing fee?
Can
the Nevada Consumer Affairs
Division get restitution for
me?
Who do
I contact for
Landlord/Tenant Disputes? |
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The Division works to ensure
that the Nevada marketplace
is free of deceptive trade
practices for anyone doing
business with a Nevada
business. |
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The Division's authority
derives from the Nevada
Revised Statutes (598, 599B,
598C and 597). |
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Anyone who has conducted
business with a business
located in the State of
Nevada. |
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Contact one of our offices
below or visit our website.
LAS VEGAS OFFICE
1850 E. Sahara Ave, Ste. 101
Las Vegas, NV 89104
(702) 486-7355
Click here to view map and
directions
RENO OFFICE
4600 Kietzke Lane, Building
B, Ste. 113
Reno, NV 89502
(775) 688-1800
Click here to view map and
directions
Web
Site:
www.fyiconsumer.org |
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Upon receipt of your
complaint, it will be
processed and assigned to an
Investigator who will review
it to determine if a
violation of the law has
occurred. If there is an
apparent law violation, the
complaint (if complete) will
be served upon the business
with a request for a written
response. Once all the
information is received and
reviewed by the
investigator, the
investigation is concluded
and a resolution or closure
of the complaint is pursued
by the agency. Complaint
investigations are conducted
on a first in, first out
basis, as promptly as
possible. |
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By law, all complaints must
be put in writing. The
division also request copies
of all supporting
documentation (e.g. proof of
payment,
agreements/contracts, etc.)
with each complaint
received. |
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No. All services provided by
the Division are free. |
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Yes, the division can obtain
restitution for a person who
has filed a complaint. |
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The Las Vegas Legal Services
at (702) 386-1070 or The
Neighborhood Justice Center
at (702) 455-3898. In
Northern Nevada, contact the
Nevada Renters Hotline at
(775) 677-7057 or visit
their website
http://www.nevadarentershotline.org. |
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